Refund policy
Exchange Policy
We accept exchanges only. All items sold on our store are final sale. We do not accept returns or provide refunds for any purchases unless required by applicable law.
Exchanges are only available if:
- Your item arrived damaged.
- Your item is defective.
- You received the wrong item.
In any of the above cases, the exchange will be for the exact same item that was originally ordered. The original order cannot be modified, including changes to the product, size, color, style, or any other item variation.
We do not offer exchanges for:
- Change of mind.
- Ordering the wrong size, color, or style.
- Personal preference.
- Any item that has been used, worn, washed, or altered.
If your item arrived damaged, defective, or you received the wrong item, please contact us within 7 days of receiving your order at plumrose.218@gmail.com
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the item and its original packaging, if applicable.
Once we review your request and determine that your exchange is eligible, we will provide instructions for returning the item. After we receive and inspect the original item, we will ship a replacement at no additional cost.
Please note: We do not accept returns for refunds. Exchanges are only provided for items that are defective, damaged upon arrival, or shipped incorrectly.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
Unfortunately, we cannot accept exchanges on sale items or gift cards.
If more than 15 business days have passed since we’ve approved your return, please contact us at plumrose.218@gmail.com.